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Are JEAN JACOB Products covered by a warranty?

All JEAN JACOB watches are covered by a 2-year warranty against defects in manufacturing which it includes:

The watches movement, indexes, dial, and hands.

  • indexes
  • dial
  • dial
  • hands

All leather bags and luggage carry a 12-month guarantee.

Please contact us for warranty service. Upon expiration of the warranty period, any repairs will be subject to a service charge.

The JEAN JACOB Warranty does not cover:

  • Defects and damages due to loss, theft, fire, water, or a natural disaster
  • Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken crystal/glass, etc.), or accidents
  • Failure or damage caused by unjustifiable repair or modification
  • Esthetical changes, defects, and damages due to normal wear and tear and ageing (e.g. minor scratches on the case and/or crystal, alteration of the watchband and peeling of the plating, etc.)
  • Battery, wristband, crown, or crystal/glass
  • Watches where the serial number is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.
  • If purchasing from e-commerce platforms such as eBay and Groupon or an unauthorised third-party vendor on Amazon, there is a risk of receiving a timepiece that is counterfeit, used, or defective. JEAN JACOB does not honour any warranty claims that are not accompanied by the original documentation. We will not honour any warranty claims for watches purchased from an unauthorised retailer.


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