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How do I place an order?

To place an order, you simply choose the item that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information and pay for your order. Make sure to complete all the steps in the payment procedure when paying so that we are able to accept the payment and ship your order.

Was my order successful?

If money has been captured from your account, the order has reached us and will be processed by our warehouse. Your order confirmation will be sent to the e-mail address that you provided when placing your order. You can also see your order status if you log in to your user account. If you have not received a confirmation, please: Contact Us .

How do I change or cancel my order?

Please contact our customer service as soon as possible in order for us to change or cancel your order before it is shipped.

Where can I enter my discount code?

Your discount code can be added to your checkout page. The discount will immediately be discounted from the total sum when applying the code. Please note that you can only use one discount code per order.

Where are orders shipped from?

Orders are shipped from the United Kingdom. We aim to provide you with a Royal Mail or DHL tracking number within 2-3 business days.

Pre Orders

To reserve or pre-order items, JEAN JACOB requires payment in full. JEAN JACOB is fully committed to working with other retailers small businesses. Consequently, our fulfillment dates for pre-ordered items occasionally change. Customers will be informed of any changes to the delivery timeline. Please note that orders containing both pre-order and immediately available items will ship once pre-order items are available. If you would like immediately available items to ship at the time of your order, please place a separate order for these pieces.


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