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These terms and conditions should be read alongside, and are in addition to, our Privacy Policy and our Cookie Policy which tell you how we use your personal information.


Placing an order

By placing an order on www.jeanjacob.com, you confirm that you have read our terms and conditions, Privacy Policy, Cookie Policy and that you agree to them. You should keep a copy of these terms and conditions for future reference. We will not always file a copy of orders made by you.


Each order that you place is an offer to buy those goods and we shall accept that offer at our sole discretion, but orders are normally accepted if:

  • the goods are available;
  • the order reflects our current pricing;
  • the goods are for delivery to a destination that we deliver to or are for collection in one of our stores; and
  • your credit or account card is authorised for the transaction.

We will confirm receipt of your order through our automatic screen confirmation of the order and we may also follow this up with a confirmatory email. Please note that at this stage your order for goods may not have been accepted by us.


Formation of the contract

We will confirm our acceptance of your order for goods by sending you an email confirming that the goods have been dispatched or will be shortly ready for collection in store (“Dispatch Confirmation”).

The contract between us will only be formed when we send you the Dispatch Confirmation (the “Contract”). These terms and conditions, the Dispatch Confirmation and any other information relating to the goods which we have brought to your attention are incorporated into the Contract.

The Contact will only relate to those goods which have been confirmed in the Dispatch Confirmation and we will not be obliged to supply any other goods which you have ordered until we have sent you a separate Dispatch Confirmation in respect of such goods.



The price of the goods and our delivery charges (where applicable) will be as set out on the Website from time to time, except in the case of obvious error.

All prices on the Website will be calculated according to the destination of where your order is being delivered to or collected from and are included in the total price displayed when you place your order.

If your order is for delivery to a destination outside of the European Union, your order may be subject to import duties and taxes. It is your responsibility to pay any such duties and taxes. Any such duties and taxes may vary in different territories. We are unable to advise you in relation to any import duties and taxes and we recommend you contact the local customs office at the delivery destination in this respect.

We reserve the right to amend our prices and delivery charges at any time, but such changes will not affect any order for which we have already sent you a Dispatch Confirmation.

It is possible that despite our best efforts, that some goods may be incorrectly priced. We will usually verify the price of any goods as part of our dispatch process and if the price of the goods:

  1.  is lower than the price stated on the Website, we will charge this lower amount to you when dispatching the goods to you; or
  2.  is higher than the price stated on the Website, we will at our discretion either contact you for instructions prior to dispatching the goods or reject your order and notify you of such rejection by email.

We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a Dispatch Confirmation to you, if the pricing error is obvious and unmistakeable and could have been recognised by you as an error.



Financial transactions are handled by a third party financial institution that complies with the highest level of PCI standards for safe service. We accept payment by credit card, debit card, PayPal as set out on the Website. Payment for the goods and related costs will be due at the time we accept your order. We will usually attempt to take payment once the goods are ready to be delivered.

You confirm to us that you are authorised to use the payment method that you provide to us when placing your order. We may carry out security checking to confirm that this is the case.

If your payment method is not authorised, we may refuse to accept your order and we will not have any responsibility for the non-delivery of the goods.

We are also not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.


Delivery and Collection

All delivery dates and times on the Website are given only for general guidance. In most cases we are able to deliver the goods to you or for collection from your selected store within our estimated delivery times and, where we anticipate that this may be delayed, we will contact you to inform you of this delay.

We will fulfil your order by the date and time set out in the Dispatch Confirmation or, if no date or time is specified, within a reasonable period from the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Where the goods are to be delivered, we shall attempt to deliver the goods to the address you specify for delivery, or if none, to the address of the credit or debit card you supply. It is important that these addresses supplied by you to us are accurate.

We are unable to deliver goods to PO boxes or hotels. In most cases a signature will be required from you or the recipient on delivery. Goods supplied are not for resale.

If we are unable to deliver the goods to you or if the goods are not collected, then we will be entitled to cancel the Contract and, if payment has already been taken, refund the cost of the goods to you.

Goods supplied are not for resale.

We will be responsible for the goods until they have been delivered or have been collected by you. The goods will be at your own risk from this time, but you will not own the goods until we have received full payment of all sums due in respect of the goods, including any delivery charges, and the goods have been delivered to you or have been collected by you.



We may use Royal Mail, UPS, FedEx & DHL for shipping items. All shipping charges are displayed upon checkout, before the payment is made. In rare instances, we may contact you if the shipping charges change. We are not responsible for any other fees such as brokerage fees, taxes and duty collected at the time of delivery. Please contact your local customs offices for more information.



In the unlikely event that a JEAN JACOB product does not match up to our high standards, we will try our hardest to address the problem. All watches sold by JEAN JACOB are covered by a 2-year limited warranty against defects. All leather bags and luggage carry a 12-month guarantee. All other parts and accessories are not covered by a warranty. The warranty term starts on the day the watch is delivered to the customer.

If at any time, your watch becomes defective, please contact our warranty department. You will be given instructions on how to ship the defective watch to us for inspection and replacement or repair.

The customer must pay for shipping of the defective watch and the replacement watch. We do not, in any case, cover the cost of shipping. Package that are shipped “Freight Collect Receiver” will be refused.

The warranty is void if the watch is:

  1. not used for its intended purpose
  2. modified
  3. damaged due to improper handling,
  4. damaged due to unauthorized repair
  5. damaged due to improper use, abuse and carelessness
  6. damaged due to any type of impact, exposure to fire, water or a natural disaster such as an earthquake

Excluded from the warranty:

  1. Cosmetic damages from use (minor scratches, blemishes, discoloration…)
  2. Damage or wear on the watch strap or buckle
  3. Battery replacement

If no replacement is available the customer may choose a product of the same value as their replacement. No refunds will be made after 30 days of delivery.


Wrong Item Received

If you received the wrong item, please contact us within 7 days of receipt. We will arrange for you to return the item and we will ship the correct item and cover all shipping fees. If you do not contact us within 7 days, regular return procedures will apply. See RETURNS for more details.

Defective or damaged item received

If your product is damaged in transport, please contact us within 48 hours. We will arrange for you to return the damaged/defective item and we will ship the correct item and cover all shipping fees. If you do not contact us within 48 hours, regular warranty procedures will apply. See Warranty section for more details.



It is not possible to cancel an order after it has been shipped. If the order has already been shipped, the customer is required to receive the order and contact us for a return authorisation. Please see the “Returns” section for more details. A cancellation is not valid until the customer has received an email confirmation stating that his order was cancelled. If we receive a package that has not been delivered or collected from the shipping carrier, we reserve the right to deduct all costs that we incur from handling the package from your refund. If an item is out of stock, we reserve the right to cancel any order. We will notify the customer of a replacement or any equivalent products where possible.

Please note that you are not entitled to use our free returns service where you cancel your Contract using your legal right to cancel set out above. You cannot cancel the Contract or return the goods where the goods have been tampered with or used unless the goods are faulty or not as described.



If, for any reason whatsoever, you are not 100% satisfied with our products, you can return the product within 14 days from the date of delivery for a refund. Shipping is not refundable. If shipping was free, the actual shipping cost will be deducted from your refund. You must obtain a return authorization before shipping the item back to us. Returns will be authorized only for items in original, never-used, undamaged condition within 14 days of delivery of the items. Used items cannot be returned.

All items must be returned in their original packaging. You must fill in the return authorisation form that will be provided and include it with your return. The customer is responsible for all costs for shipping the package to JEAN JACOB We recommend a tracking service and insurance in case the package is lost or damaged. The refund will be made through your method of payment. Absolutely no refunds will be made after 14 days.


Copyright & Trademarks

All content included on this site, such as but not limited to, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of JEAN JACOB or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of JEAN JACOB and protected by international copyright laws. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without express written consent of JEAN JACOB You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of JEAN JACOB so long as the link does not portray JEAN JACOB, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

JEAN JACOB’s trademarks and trade dress may not be used in connection with any product or service that is not JEAN JACOB’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits JEAN JACOB All other trademarks not owned by JEAN JACOB or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by JEAN JACOB or its subsidiaries.


Disclaimer of Warranties & Limitation of Liability

This site is provided by JEAN JACOB on an ‘as is’ and ‘as available’ basis. JEAN JACOB makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, JEAN JACOB disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. JEAN JACOB does not warrant that this site, its servers, or email sent from JEAN JACOB are free of viruses or other harmful components. JEAN JACOB will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain jurisdiction laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

If we breach the Contract, we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into the Contract.

We are not responsible for:

  1. losses not caused by our breach;
  2. indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into the Contract, for example loss of profits or loss of opportunity; and/or
  3. failure to provide the goods or to meet any of our obligations under the Contract where such failure is due to events beyond our control.

Our aggregate liability to you in connection with each Contract shall not exceed the value of the goods ordered by you under that Contract.

Nothing in these terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or any other liability which cannot by law be validly excluded or limited.

If you breach the Contract and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Contract. If any part of the Contract is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.


Modification & Severability

We reserve the right to make changes to our site, policies, and these terms of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Privacy Policy

Please review our privacy policy, which also governs your visit to our website, to understand our practices.



Questions regarding our Terms of use, privacy policy, or other policy related material can be directed to our support staff by contacting us.



This Terms of Use Agreement was last updated August 2017.

© JEAN JACOB, 2017 All Rights Reserved.


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