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Shipping

Free Shipping

Free standard shipping is provided by JEAN JACOB when purchasing a timepiece. Placing an order containing only accessories – no timepiece(s) – may be subject to an additional shipping cost depending on the delivery country and how many items are ordered.

Placing an order containing only accessories – no timepiece(s) – may be subject to an additional shipping cost depending on the delivery country and how many items are ordered.

Express Shipping is available at an additional cost.Although standard shipping is free, you may be subject to, but not limited

Although standard shipping is free, you may be subject to, but not limited to: VAT, import duties and/or taxes, which are subjected once the package reaches the destination country.

Do you ship to my country?

We ship orders to most countries in the world.

Will I have to pay any fees when receiving the order?

If you are outside the European Union, your local customs authorities may charge you taxes and duty. Please contact them for details. These charges are your responsibility.

Has my order been shipped out?

To check the status of your order, please log into your account.

Most orders ship within 1-3 business days. If the status of your order shows it was shipped, you will have received an email with the subject “Delivery Notification for Item #”. This email contains your tracking number and a link to track the progress of the package as well as an expected delivery date.

If you did not receive the email, please check in your spam/junk folder.

Can I track my order?

As soon as your order is shipped, you will receive an email with a link to track your package online. If you do not receive the email, please check your spam/junk folder.

I have not received my order yet!

I have not received my order yet. When will I receive it?

To check the status of your order, please log into your account. Most orders ship within 1-3 business days. If the status of your order shows it was shipped, you will have received an email with the subject “Delivery Notification for Item #”. This email contains your tracking number and a link to track the progress of the package as well as an expected delivery date.

If you did not receive the email, please check in your spam/junk folder.

I have not received my order but tracking shows it was delivered. What should I do?

In most cases, the package is ready for pick up at the local post office. We would recommend you contact your local post office and inquire about the package, referencing your tracking number. Please contact us if you are not able to retrieve the package.

There has not been any tracking update in a long time. What should I do?

Most orders are delivered in 3-10 days however for some locations, it can take up to 3+ weeks for your order to be delivered. Most delays are caused by a custom inspection. If your order shipped out more than 3 weeks ago and there have been no tracking updates in 2 weeks, please contact us.

Returns & Exchanges

Can I return my item for a refund?

If the watch is in “as new” condition, you can return it within 14 days of receipt for a refund. Shipping is not refundable. Please contact us for a return authorisation.

Can I exchange my item for another model?

If the watch is in “as new” condition, you can exchange it within 30 days of receiving it. Please contact us for instructions.

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